Terms & Conditions
Effective Date: September 1, 2025
1. Acceptance of Terms
By accessing or using Releev.ai ("Service"), provided by [Your Company Name] ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Service Description
Releev.ai is a SaaS platform that automates invoice payment reminders by:
Integrating with your accounting software (QuickBooks, Xero, etc.)
Automatically sending professional payment reminder emails to your clients
Tracking invoice statuses and payment follow-ups
Providing analytics on payment collection performance
3. User Accounts and Registration
3.1 Account Creation
You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
One person or entity may not maintain more than one account without our written consent
3.2 Account Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms
Releev.ai is intended for business use only
You represent that all information you provide is truthful and accurate
4. Subscription and Payment Terms
4.1 Subscription Plans
Service is provided on a subscription basis with various plan options
Subscription fees are charged in advance on a monthly or annual basis
All fees are non-refundable except as expressly stated in these Terms
4.2 Payment Processing
You authorize us to charge your designated payment method for all fees
If payment fails, we may suspend or terminate your access to the Service
Price changes will be communicated 30 days in advance for existing subscribers
4.3 Free Trials and Promotions
Free trials or promotional pricing may be offered at our discretion
When trials end, you will be charged the regular subscription fee unless you cancel
Promotional pricing terms will be specified at the time of offer
5. Data and Privacy
5.1 Data Collection and Use
We collect and process your data as described in our Privacy Policy
You retain ownership of your business data (invoices, client information, etc.)
We use your data solely to provide and improve the Service
5.2 Third-Party Integrations
Service integrates with third-party accounting platforms (QuickBooks, Xero, etc.)
You authorize us to access necessary data from these integrations to provide the Service
We are not responsible for the availability or security of third-party services
5.3 Data Security
We implement industry-standard security measures to protect your data
However, no system is 100% secure, and you use the Service at your own risk
You are responsible for backing up your important business data
6. Acceptable Use Policy
6.1 Permitted Use
You may use Releev.ai only for lawful business purposes in accordance with these Terms.
6.2 Prohibited Activities
You may not:
Send spam, abusive, or harassing communications through the Service
Use the Service for any illegal activities or to violate any laws
Attempt to reverse engineer, hack, or compromise the Service
Share your account credentials with unauthorized parties
Use the Service to collect payments for illegal goods or services
Send more than reasonable volumes of reminder emails (we reserve the right to define "reasonable")
7. Intellectual Property
7.1 Our Rights
Releev.ai and all related technology, trademarks, and content are owned by us
We grant you a limited, non-exclusive, non-transferable license to use the Service
You may not copy, modify, distribute, or create derivative works of our intellectual property
7.2 Your Content
You retain ownership of your business data and content
You grant us a limited license to use your data solely to provide the Service
You represent that you have the right to use and share all data you provide
8. Service Availability and Support
8.1 Service Uptime
We strive to maintain high service availability but do not guarantee 100% uptime
We may perform scheduled maintenance that temporarily affects service availability
We are not liable for service interruptions beyond our reasonable control
8.2 Customer Support
Support is provided via email at hello@releev.ai
We aim to respond to support requests within [X] business hours
Support availability may vary by subscription plan
9. Limitation of Liability
9.1 Service Limitations
Releev.ai is provided "as is" without warranties of any kind
We do not guarantee that reminder emails will result in payment collection
You are solely responsible for compliance with debt collection and communication laws
We are not responsible for the accuracy of data from third-party integrations
9.2 Liability Limits
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim
We are not liable for indirect, incidental, special, consequential, or punitive damages
This includes lost profits, data loss, or business interruption
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content or communications sent through the Service
11. Termination
11.1 Termination by You
You may cancel your subscription at any time through your account settings
Cancellation takes effect at the end of your current billing period
No refunds for partial billing periods
11.2 Termination by Us
We may suspend or terminate your account immediately if you:
Violate these Terms or our Acceptable Use Policy
Fail to pay subscription fees
Engage in fraudulent or illegal activities
Use the Service in a way that harms our business or other users
11.3 Effect of Termination
Upon termination, your access to the Service will cease
We may delete your account data after a reasonable retention period
You remain liable for all fees incurred before termination
12. Changes to Terms
We may modify these Terms at any time by posting updated Terms on https://releev.ai
Significant changes will be communicated via email 30 days before taking effect
Continued use of the Service after changes constitute acceptance of new Terms
If you disagree with changes, you may cancel your subscription
13. General Provisions
13.1 Governing Law
These Terms are governed by the laws of [Your State/Jurisdiction], without regard to conflict of law principles.
13.2 Dispute Resolution
Any disputes will be resolved through binding arbitration in [Your City, State] under the rules of the American Arbitration Association.
13.3 Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
13.4 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
13.5 Assignment
You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor.
14. Contact Information
If you have questions about these Terms, please contact us at:
Email: hello@releev.ai or legal@releev.ai
Website: https://releev.ai
By using Releev.ai at https://releev.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.